Create a Student Computer Account or Reset Your Account Password

If you are a student at Vancouver Island University, use the form below to create your student computer account or reset your account password, computer network account (Discovery account) or reset your account password.

Student Number
Student Record Password
New Password

Re-enter New Password

Read the statement below then click the "I understand" button

"I understand that I am bound by the Vancouver Island University Policy 45.01, Use of Information Technology , and that failure to abide by the policy may result in the withdrawal of my computing privileges or more serious penalties."


Need Help? - Important Information:

  • What is a Student Number?
    • Your Student Number is the nine digit number displayed on your Student ID Card.
    • *New Students*: Your student numbers are printed on your Registration letters.

  • Forgot your password?
    • Your password is the one you use to access your online Student Record for web registration, wait lists, timetables, grades, etc. If you have registered for courses online, you have a registration Student Record Password.

    • Never registered online? - Instead of entering your Student Record Password, you can use your birth date in the following format - YYMMDD example: If your birth date is July 5, 1987, it would be entered as 870705

    • Reset your password online at by clicking the "I forgot my Student Record Password" button.

    • Still stuck? Visit one of the following campus offices in person with your student card:
      • The IT Helpdesk - Library Commons in Building 305 (Nanaimo Campus)
      • Student Records in Building 200 (Nanaimo Campus)
      • Student Records at (Cowichan Campus)

  • New Password Requirements:
    • Passwords are case-sensitive.
    • Length: Your new password must be between 8 and 24 characters
    • Complexity: Your password must contain 3 of the following 4 options:
      • upper case letters
      • lower case letters
      • numbers
      • special characters
    • History: Passwords cannot be too similar to an old password you've used previously.